Information Desk Specialist Training Home - UCSD Resources
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ROGER |
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Reserves |
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Remote Access |
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Annex |
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Request Features |
There are often a lot of questions about printing items from eReserves. Many of the documents are in PDF and if there are printing problems, the first thing to check is whether the student selected the print button from the PDF screen (using the browser print option frequently produces drastically oversized print and/or gibberish). The next possibility is to switch from Netscape to Internet Explorer or vice versa. If those efforts don’t work, or if the student has lost money on the printing problems, print out the job at the InfoDesk. If that still doesn’t solve the problem, it may be that the document was entered incorrectly into the system. Contact either Matt Ferguson or Judith Trummer at the Circulation Desk to see if they can figure it out. If neither of them is available, please leave one of them a message about which document was a problem and they’ll try to correct it. The student could try again later to see if printing works.
Many patrons want to know how to access UCSD’s electronic resources from off-campus locations. ROGER and MELVYL are available to the general public. But UCSD has acquired databases and electronic journals under special licensing agreements and access is only for UCSD students, faculty and staff. An automatic detection system screens the Internet (IP) address of the user’s computer to ensure that only currently affiliated people have access to the licensed resources.
Off-campus UCSD affiliates using commercial Internet Service Providers (such as AOL or Roadrunner) can arrange registered access by using the ONO (Office of Network Operations) proxy server. Instructions on how to use this connection to UCSD services are found at http://libraries.ucsd.edu/proxy/. This service is operated by ACS (Academic Computing Services)/ Network Operations. If patrons have problems with the instructions or with their UCSD login or password, they should call ACS at 858 534-1857 or use the email address on the instruction page.
It’s important to note that the Friends of the Libraries category – Level 5 – does not give patrons access to the restricted resources. Sometimes patrons think they’ve found a way around the restrictions by purchasing an annual membership. Since they are still not UCSD students, faculty or staff, they are not eligible for remote access.
The Annex is an off-campus storage area that is not open to the public. Any library patron, including patrons without UCSD library cards, may request an annex item. (Of course for patrons without cards, the item will be library-use only.)
Generally, UCSD students, faculty and staff should use ROGER request to obtain an Annex item. And non-UCSD patrons should be referred to the Circulation Desk to complete an Annex request form. But if the location is shown as BML Annex, the patron should go to the Biomedical and Medical Center Libraries website http://scilib.ucsd.edu/bml/ to locate and use the Biomedical Library Annex request form.
See the Annex FAQs for further information.
The REQUEST button in ROGER offers two features to the university’s students, faculty and staff. The first means that circulating books and bound journals in the UCSD Libraries collections (including the annex) can be delivered to another UCSD library chosen by the UCSD patron. Note that some libraries such as BML do not circulate bound journals.
Sometimes a patron will ask about using the request feature to have a book from the SSH stacks brought down to the Circulation Desk. This can be done although it may not provide the kind of service that the person is intending i.e. it’s not an immediate response. Generally, items requested by 8:00 a.m. should be ready for pickup that afternoon around 2:00 or 3:00, Monday through Friday. It could take longer. Because of the extra work involved, this is not an option the library encourages.
The second feature is used to recall books currently checked out. Assuming the item is recallable (exceptions include books checked out to Interlibrary Loan (ILL) or at the bindery or a book already due within the next seven days), using the REQUEST button automatically results in a recall notice to the patron who has the book and in a hold for the person making the request. If patrons want only to place a hold on the book, they need to do that through the Circulation Desk.
Key points for ROGER REQUEST are as follows:
If a ROGER search results in a holding at SRLF, the patron should go to Melvyl to request the item because this is actually an interlibrary loan. If the request is done through ROGER, the ILL staff has to pull it and then submit it individually thus adding to the expected 2-3 day turnaround through Melvyl. Note that patrons who are not UC affiliates e.g. Friends of the Libraries do not have access to SRLF material.
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Last
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8/31/05
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